How can I pay for my order?
We currently accept Credit Cards, Paypal & Venmo.
How do I order?
Please reach out via email or text to confirm availability, once we confirm, you can go ahead and order straight through the website by clicking on “Order” in the website directory. If orders are placed without prior confirmation of availability they will be refunded short the cc processing fees.
How far in advance should I order?
The earlier the better to ensure availability, however we have been known to squeeze plenty of orders in last minute, so don’t hesitate to try us for that last second booking.
Is my catering or workshop deposit refundable in the event I have to cancel my event?
Deposits are 100% non-refundable unless, of course, xoxo charcuterie is the initiator of the cancellation. Thank you for your understanding.
Can I cancel my order? What is the cancellation policy.
Cancellations with 7 days notice or more receive full store credit. Cancellations with less than 7 days notice receive 50% of their purchase total as credit to be used at a later date, while 50% is non refundable to help us cover the time/value of prepped materials as well as the now empty time slot that we cannot resell on short notice. Cancellations with less than 48 hr notice are 100% non-refundable & non-creditable. Holiday bookings are 100% non-refundable & non-creditible. We thank you for your understanding and cooperation with our policies, you make it possible for us to do this work we love so much.
Do you offer vegetarian or vegan charcuterie options?
Yes, all charcuterie boards can be made vegetarian and some boards [medium to xxlarge] offer vegan variations but do require advance notice as we do not routinely stock vegan cheese.
Do you offer Kosher or NO PORK charcuterie?
We are happy to create pork-free charcuterie boards, but we are not certified kosher. Just let us know and we will do our best to accommodate your dietary needs.
Are you permitted?
Yes! We are fully permitted & also ServSafe certified.
Can I put my charcuterie board or crudites board in the refrigerator overnight?
If you aren't planning on eating it the same day, let us know in advance so we can prep it accordingly. Our charcuterie boards are best served on the same day, but with some adjustment to packaging and presentation can be offered on the following day as well.
Confirmation of availability?
Please reach out via email or txt to confirm availability for your order in advance of placing it. Order that are placed unconfirmed will be refunded short the cc processing fees of 3% as those do not get refunded by the processing companies.
Do you deliver?
We do deliver via our courier partner! Our delivery range is up to 15 miles typically, but we are able to arrange & offer custom delivery quotes for out of range deliveries through our courier partners.
Thank you for your interest, your orders & for supporting small businesses!
Hello! 👋 Before ordering please email or text us (213) 878-5253 to confirm availability. Unconfirmed orders are auto-refunded. If our schedule permits we are happy to accommodate same day orders!
Although our storefront in the Seville Shopping Center is open for business, we are still *By Appointment* only as we continue to operate on pre-order basis :). If you are in need of a board or catering please don't hesitate to reach out, we would love to serve you!
Instagram 👉 @xoxo.charcuterie